Planning a new pack or reordering one you bought from ShinySunShine? Here’s what to send for a quote, what to check in a sample and where to find the terms for your order.
Starting a project
I worked with ShinySunShine. Can I ask Jacxia about a previous order?
Yes. Jacxia grew out of ShinySunShine. Include your previous quote or order reference if you have it, along with the quantity you need and anything you want to change.
What do you need to prepare a quote?
Tell us what you’re packing, roughly how many units you need, where they’ll ship and when you need them. Dimensions, fill weight, a model reference or a description of your current pack can help. If you’re still choosing a format, describe what the packaging needs to do.
Is there a minimum order quantity?
Share your estimated first order, even if it’s small. We’ll review the quantity for your chosen size, material and print requirements. If you have several designs, tell us how many units you need of each. You can also select “Not sure yet” on the quote form.
How soon can I get a price?
We review your brief first. A repeat order with an existing specification is easier to price than a new pack that needs material or sampling decisions. If you have a purchasing deadline, include the date so we can discuss when pricing will be available.
Design, artwork and samples
Can you use my logo or help me develop a packaging design?
Yes. We can start with your artwork, a pack you already use or the product itself. Tell us where the logo should appear and what matters most, such as seeing the product through a window or fitting a label onto a curved bottle. We’ll review the layout and print options for that format. Use artwork you own or have permission to reproduce.
Can I get a sample, and what will it cost?
Tell us what you need to test. A sample for checking fit or closure serves a different purpose from a printed proof for checking artwork. We’ll discuss the sampling options for your project. Before proceeding, ask us to confirm the sample and delivery costs, any tooling charges, the estimated timing and whether a fee is refundable or can be credited to your order.
What should I check before approving production?
Compare the agreed dimensions, material and artwork with your specification. If you’re reviewing a physical sample, try it with your own product. For a pouch, check the fill and closure. For a carton, check the fit of the product and insert. Tell us which checks or tolerances are important before you approve the order.
Ordering and delivery
How do I place an order and arrange payment?
Start with a quote request. Once the specifications are agreed, your quote, sales order or invoice sets out pricing and payment terms, including when the balance is due. Refer to those documents for your order.
Do you ship internationally, and when will my order arrive?
Yes. Include the destination country and the date the packs need to be in your hands. Ask for the production and transit estimates separately. The shipping method, destination and customs clearance can affect arrival.
Who pays import duties and taxes?
As the buyer, you’re responsible for import duties, taxes and clearance charges unless your quote or invoice expressly includes them. Ask us to clarify what is included before you confirm the order.
After delivery
What should I do if there’s a problem with my packaging?
Contact us promptly with your order reference, the quantity affected and a description of what you found. Keep photos and a few affected packs if possible. Jacxia reviews manufacturing defects under its limited warranty. Custom orders generally cannot be returned once production begins.