Every packaging project starts with your product and what you need the pack to do. We work through the format, materials and branding with you, then agree on the specification, quotation and next steps.
You can come to us with a new idea, an existing pack or a repeat order. Share what you know so far. We’ll help you work through the details.
Tell us about your product
Start with what you’re packing and how the packaging will be used. A few practical details help us understand the project.
- Your product and the packaging format you have in mind.
- Approximate dimensions or fill weight.
- Estimated quantity, including the number of designs.
- Destination country and the date you need the packaging.
- A previous model or order reference, if you have one.
If you’re still exploring, browse our packaging solutions or application guides for a starting point.
Develop the specification
We discuss the dimensions, material, structure, opening and print options around your product. Tell us about filling, storage, display and transport conditions, along with any performance or documentation requirements.
The model pages show representative formats and options. The specification for your project brings together the size, construction, artwork and features you want us to review.
Review your quote and sampling plan
Once the requirements are clear enough to assess, we work through pricing and the appropriate sampling or development steps. Your quote sets out the proposed scope and commercial terms.
If samples, printed proofs or tooling are needed, agree on their purpose, cost and estimated timing before proceeding. A fit sample, a material sample and an artwork proof each answer different questions. Ask us to clarify what you’ll receive and whether any sample fee is refundable or can be credited to an order.
Confirm artwork and order details
Before approving the order, check the agreed dimensions, materials, artwork, quantities and any project-specific requirements. When a physical sample is part of the approval process, test it with your product and tell us about any changes needed.
Confirm the production and delivery estimates, payment terms and approval requirements in your quote, sales order or invoice. These documents record the arrangements for your order. You can also read our terms of service.
Coordinate delivery and follow up
Discuss the shipping destination and delivery method during project planning. Production and transit estimates are separate parts of the timeline. Customs processing and carrier conditions can also affect arrival.
Your quote or invoice identifies the agreed shipping arrangements. Import duties, taxes and clearance charges are the buyer’s responsibility. See our shipping policy for more detail.
If you find a problem after delivery, contact us promptly with your order reference and a description of the issue. Our refund and warranty policy explains how manufacturing defects are reviewed.
Tell us what you’re working on
Send your product details, estimated quantity and destination to begin. If you have questions about quotes, samples or ordering, visit our FAQ.